Salon and spa online booking

Your own booking page where clients choose services, a stylist and a free time; deposits paid online and used at checkout; services and staff from your items and HR roster; appointments and deals in the customer portal.

Clients book on my.hayaterp.com/salon/your-name, or from the customer portal and the Hayat My app. An online booking is a normal POS appointment (APT-…), so it shows in POS → Appointments next to the bookings staff make by phone, and it is checked out at the till as before. The staff screens are under POS in the menu: Salon online booking and Salon bookings & deposits. The links at the top of each one move between Online booking, Services & staff, Online bookings and the Appointment book.

Who does what

Set up the booking page

POS → Salon online booking (saving needs pos.setup).

Services and staff

Services & staff decides what clients can book, how long it takes and who does it. Prices come from the item's sale price (the branch price when there is one).

A start time is offered when the stylist does every chosen service, works then, and has no other appointment overlapping it (plus the gap). With Anyone, the least busy free stylist that day is given. If nobody does all the chosen services together, the client books them separately.

The booking page

The client opens my.hayaterp.com/salon/your-name on any phone:

Without a deposit the booking is made at once and confirmed by SMS or WhatsApp. With a deposit the client goes straight to the pay page; the time is held for the Hold unpaid bookings minutes and released if it is not paid. Staff with Sell at a till get a notification for every new online booking.

The confirmation has a private link to the client's booking. There they see the status, 📅 Add to my calendar, Pay deposit, Change the time (up to the free-change hours, at most three times, not while a deposit is still due) and Cancel appointment, which says whether the deposit is refunded or kept. Each phone can hold only the Open bookings per phone you set.

Reminder the day before

Switch on Salon appointment tomorrow in Marketing → Reminders. It goes to booked and confirmed appointments of tomorrow (unpaid-deposit bookings are skipped), with the client's link to change or cancel.

Online bookings and deposits

POS → Salon bookings & deposits lists bookings made on the page or in the portal. Filter by From / To, Source (Online, Portal), Deposit (To pay, Held, Refund due, Used and the others) and Branch. A held deposit is used by itself when the appointment is checked out.

Open a booking to:

• see the Deposit figures; while it is To pay, 🔗 Pay link makes a link to send again;
• Refund a held deposit (pos.refund) — choose the method (default: the one it was paid by) and the amount;
• Keep the deposit of a cancelled or no-show booking, with a reason (only when the settings keep deposits on a no-show);
• Move it to another date and time, or Cancel booking with a reason — tick Keep the deposit to keep it instead of refunding.

Open the appointment book → goes to POS → Appointments, where you mark a no-show and check the client out.

Checkout at the till

In POS → Appointments open the appointment, then 💳 Checkout and Complete payment. The held deposit is tendered first, by itself, as a one-off gift voucher SDEP…; take only the balance in cash, card or another method. If the deposit is more than the bill, the rest stays held for a refund.

Cancellations and refunds

In the customer portal and Hayat My

Add Salon and spa bookings and deals to the portal's sections. A signed-in client then has My appointments on the home page, with:

• Upcoming and Past appointments made with their number (also the ones staff booked), with Pay deposit, Change time, Cancel and the Confirmation;
• Book, using the same services, stylists and times as the booking page — the mobile is the signed-in one;
• Deals for you: approved promotions running now for the POS (or all channels), not tied to named customers; members-only deals show only to loyalty members. Show code reveals the shared coupon code of a deal that needs one — single-use batch codes are never shown;
• their loyalty card, tier and points.

See Hayat My app.

Workflow

Where the money goes

The service sale itself is a normal POS receipt (see How every module reaches the accounts). The deposit is held as a customer advance until the checkout.