Questions and troubleshooting

Answers to the questions people ask most, and what to do when something does not work.

Signing in

I forgot my password. Ask your company administrator to use Reset password in Settings → Users. Patients sign in to the patient portal with their MR number and mobile number — there is no password.

It says "Too many failed attempts". Wait until the time shown in the message and try again, or ask your administrator.

I can sign in but a screen says Forbidden or a menu item is missing. Your role does not include it. Ask your administrator to change your role or add the permission.

Employee portal says my sign-in is not linked. HR needs to link your user to your employee record.

Screens and data

A screen shows old figures. Look for the yellow Offline banner — you are seeing saved data. When the connection returns it refreshes by itself. If there is no banner, reload the page.

"Failed to load" or a blank page after an update. Close all Hayat tabs and open it again; the new version loads.

My company or branch is wrong. Use the two drop-downs at the top of the screen. All branches shows everything you may see.

POS

The till says there is no open shift. Count the float and click Open shift. Only one shift can be open per till.

The barcode is not found. Check the item has that barcode (or a pack barcode) on its form. Type part of the name to sell it meanwhile.

The cashier cannot give a discount. Each cashier has a maximum discount %. Above it, a supervisor approves with their PIN.

FBR did not respond. The sale completes and the receipt is queued; Hayat retries automatically. See POS → FBR POS for receipts waiting or failed.

The internet is down. Keep selling — the till queues sales and sends them when the connection returns.

Hospital

A lab report does not show on the patient portal. It must be verified by a second person in the laboratory first.

The patient paid a deposit larger than the bill. On discharge Hayat shows the refund due; pay it back from billing.

Online shop

An item is not in the shop. It must be published in Online store → Products, active, and have a price. Items with no stock show as out of stock.

The shopper did not get order messages. Email, SMS and WhatsApp must be connected for your company — ask Hayat support.

Still stuck?

Raise a ticket from the employee portal or contact Hayat support from hayaterp.com. Tell us the screen, what you clicked, and the exact message you saw — a screenshot helps.