The public event page
my.hayaterp.com ↗What ticket buyers see in Hayat Events — the public event page on my.hayaterp.com/e/… with the image, dates, venue and directions, sessions, ticket types, seat picker, promo code and buyer details; paying online with the seats held, reserving and paying later, free registration; and the tickets page with one QR ticket per person, the amount due, add to calendar, directions and releasing seats. How to share the link and what to tell buyers.
Every event has a public page that anyone can open without signing in: my.hayaterp.com/e/ followed by the event's random code. You get the link and a QR code of it with Copy link on the event (see Publish, link and cancel). Share it on WhatsApp, social media, your website and posters.
The page shows not found while the event is a draft, when Public event and ticket pages is off in the settings, or when Hayat Events is switched off.
The event page
The buyer sees the event image, title, dates, the venue with a map link, the organiser, the description (About) and the Terms with your refund policy in plain words. Below:
- Choose the session (show or day) if there is more than one. Sold-out sessions are marked.
- Under Tickets choose how many of each type with − and +. Each type shows its price and whether it is sold out or nearly gone.
- For seated tickets, pick the seats on the map: free, held by someone paying, sold and blocked seats have different colours.
- Type a promo code and Apply to see the discount.
- Fill Your details — name, and a phone or email (at least one) for the tickets. For registration events, fill the questions for each Person.
- Press the button:
| Button | When | What happens |
|---|---|---|
| Pay now (total) | Paid tickets and online payments are set up | The seats are held for Seat hold while paying (10 minutes by default) and the buyer goes to the pay page. When the payment succeeds the order is confirmed and the tickets are sent. |
| Reserve, pay later | The event allows reserve now, pay later | The order is confirmed unpaid at once; the buyer pays online later from the tickets page, or at the box office, before the pay by time (48 hours by default, never after the show). Otherwise it is cancelled. |
| Get tickets / Register | Free tickets or registration events | Confirmed at once; the tickets are sent. |
Buyers cannot take more than the event's max per order, a ticket type's limits, or what is left.
The tickets page
After ordering, the buyer lands on their tickets page — my.hayaterp.com/e/tickets/… — and gets the same link by SMS, email or WhatsApp (as set in the settings). It shows:
- the order status: pending (with the time left to pay), confirmed, expired or cancelled;
- the amount due and a Pay button while money is owed;
- one QR ticket per person — name, ticket type and seat — to show at the door, save or Print;
- Add to calendar and Directions to the venue;
- Release seats on a pending order, to give the seats back if the buyer changes their mind.
The phone and email on the page are masked. The link is a long random code, not an order number — anyone who has it can see the tickets, so tell buyers not to post it publicly.
What to tell buyers
- Show the QR code on the phone at the door, or a printout. One code is one person; a group ticket gives one code per person.
- Each code works once. A second scan shows already in with the time and gate.
- To change or cancel, contact the box office: refunds follow the event's refund policy and fee.
- A reminder with the tickets link comes before the show, if you switched on the Event starting soon (tickets) reminder (see Settings).