Hayat ISP — internet and cable providers

Hayat ISP is the opt-in Hayat ERP module for internet, fibre (FTTH), wireless and cable TV providers — areas, POPs and boxes with their ports, packages and add-ons, subscribers with PPPoE details, the monthly billing run through Sales, automatic suspension and reconnection (optionally on a MikroTik router), installation and complaint tickets with SLA, field collection, devices on loan and a self-service page. Who it is for, who does what, switching it on, the demo data, the money and the self-service page.

Hayat ISP runs an internet or cable service business inside Hayat ERP. You map your network — areas, POPs (exchanges, towers) and boxes with their ports — set up packages, connect subscribers, and let Hayat raise every month's bills through Sales. Subscribers who do not pay are suspended after the grace days and reconnected when they pay — and if you link your MikroTik router, Hayat switches their PPPoE account off and on for you. Technicians work installation and complaint tickets against an SLA, recovery agents collect at the door, and every subscriber has a self-service page to see and pay their bill and report a fault.

Who it is for

Who does what

Suggested roles (Settings → Roles): ISP Admin (all three), Billing Officer (view + manage), Field Technician / Recovery Agent (view + field). See Roles.

The menu

Hayat ISP has its own group in the menu: ISP dashboard, Subscribers, ISP billing, ISP tickets, Field jobs & collection, Network (areas, POPs, boxes), Packages & add-ons, Routers & network log, ISP reports and ISP settings. Field jobs & collection is for isp.field and isp.manage; the settings for isp.manage.

The dashboard shows active, suspended and pending subscribers, this month billed against collected, overdue, open tickets and SLA breaches, and router actions that failed.

Switching it on

Getting started in order

How money reaches the accounts

Hayat ISP does not keep a ledger of its own:

• Each subscriber gets a Sales customer with their first bill (segment Internet subscribers).
• Every bill is a posted Sales invoice. Hayat then moves the monthly charges to 4793 Internet subscription revenue and installation and other one-off charges to 4794 Installation & connection fees.
• Payments at the desk, by field agents or online are Sales receipts, settling the oldest bills first. Anything paid above the bills stays as the subscriber's advance.
• Devices sold are a normal Sales invoice with the stock item; devices on loan move from stock to 1793 Customer premises equipment at cost, and back when returned.

Hayat ISP adds these three accounts to your chart the first time it needs them; each can be pointed to another account in ISP settings. The postings in detail are in Billing, suspensions and the router link; see also How every module reaches the accounts.

The self-service page

Every active subscriber has a private link on my.hayaterp.com/isp/… (Copy on the subscriber's page) to send by SMS or WhatsApp. The subscriber sees:

• the current bill with its lines, due date and balance, and a Pay button (online payments) — paying clears a suspension by itself when nothing else is overdue;
• their package (speed, data cap, fair-use note) and add-ons;
• past bills and payments;
• their complaints with status and resolution, and a form to report a new one (no internet, slow, billing, device or other — up to 3 open at a time);
• a banner when the connection is suspended.

The page shows the usage note of the package; it does not read live usage from the router. The link is a random code; Reset makes a new one and the old one stops working. Switch all pages off with Subscriber self-service page in ISP settings. Pending subscribers have no page.

Reminders

Switch on the Hayat ISP bill due reminder in Marketing → Reminders: subscribers get it a few days before the due date (3 by default) with their self-service link, and every 3 days while overdue.

Hayat ISP pages