Driving with Hayat Captain
ride.hayaterp.com/drive ↗The Hayat Captain app for drivers and riders of Hayat Ride and Hayat Food — sign-up with CNIC, licence, vehicle and documents, approval, going online and offline, job offers and bids, the steps of a ride, parcel and food delivery, the trip PIN and delivery code, cash and the cash limit, the wallet, weekly payouts, ratings and the rules.
Hayat Captain is the one app for everyone who drives or rides for Hayat: cars, rickshaws and bikes take Hayat Ride passengers, and bikes also deliver Hayat Food orders, groceries and parcels. You choose when to go online. Earnings go to your Captain wallet and are paid out every week.
Who does what
| Who | Where | Does |
|---|---|---|
| Driver / rider | the Hayat Captain app (Android, iPhone) | Signs up, goes online, accepts jobs, drives, collects cash, hands cash in. |
| Hayat team | admin.hayaterp.com → Hayat Go (Ride) → Drivers | Checks documents, approves, rejects or suspends; sets the cash limit; records cash handed in; pays out. See Driver verification. |
| Restaurant or shop | hayaterp.com → Hayat Food | Marks the order ready and hands it over at the counter. |
Sign up
Install Hayat Captain, type your Mobile number, Send code, and the Code from the SMS — Sign in or sign up with your mobile number. New drivers also type Your full name (new drivers, as on your CNIC). The app then walks you through six steps; each one is saved, so you can stop and carry on later (Sign in again with the same number to carry on.).
| Step | What you give |
|---|---|
| About you | Full name (as on CNIC), City (Choose the city you will drive in.), Gender, Date of birth, Emergency contact (family member). |
| CNIC & licence | CNIC number (13 digits, e.g. 42101-1234567-1), CNIC expiry date, Driving licence number, Licence expiry date. Your CNIC and licence numbers are stored encrypted and shown only to Hayat staff who check drivers. A CNIC already used by another account is refused. |
| Vehicle | Vehicle type, Make, Model, Year, Colour, Number plate (e.g. KHI-1234). |
| Documents | CNIC – front, CNIC – back, Driving licence, Vehicle registration book / card, Your photo (selfie) — and optionally a Vehicle photo. Take a photo or Choose from gallery; up to 8 MB. Clear photos in good light. Blurry or cut photos are rejected. The selfie is taken with the front camera — Passengers see this photo. |
| Payout account | Bank name, Account title, IBAN (PK…) (24 characters) or Account number (if no IBAN), or a JazzCash / Easypaisa number. You may Skip for now. IBAN and account numbers are stored encrypted. |
| Send for review | Anything Still missing is listed — tap it to go back. Then Send for review. |
Approval
| Your status | You see |
|---|---|
| Applied | The sign-up steps, from the first one not done. |
| Under review | We are checking your documents — each document's review state; Check again. This usually takes 1–2 working days. You will get an SMS and a notification when you can start driving. |
| Rejected | Application not approved — the reason and each rejected document with the reviewer's note (Upload it again.); Fix and send again. |
| Suspended | Account suspended — the reason and the support phone. |
| Approved | The Drive screen. |
Go online and offline
The app has four tabs: Drive, Earnings, Wallet and Account.
- On Drive press GO ONLINE — Start getting rides and deliveries. The first time, allow location while using the app and notifications.
- You are online — Looking for jobs near you. A notification You are online stays while you are online, so jobs keep coming with the screen off or another app (Google Maps) in front.
- Press GO OFFLINE — Stop getting jobs — when you finish. Pending offers are declined; with a job still open the app says You still have a job: finish it first.
You cannot go online while not approved, while suspended, or when your CNIC or licence has expired. Without a location for 90 seconds you get no offers, and after 10 minutes without one Hayat sets you offline (Hayat set you offline. Go online again to get jobs.).
Job offers
A new job opens a full-screen offer with a sound and vibration and a countdown ring (15 seconds; 40 seconds for an offer-your-fare ride). It shows the kind (ride, parcel, food, grocery), the Trip fare or Your delivery fee, the distance and time to the pickup and of the trip, Collect Rs … cash or Paid online, Pick up from (for food: the restaurant, the order number and Ready now / Ready about 7:40 pm) and the Drop-off with its note.
| Job | You can |
|---|---|
| Fixed fare, parcel or delivery | Accept or Decline. The first driver to accept gets it — This job was taken by another driver. |
| Offer your fare (ride) | Accept the offer at the passenger's price, or Or offer your price (one try): +10 / +20 / +30 % or type Your price → Send. It cannot be lower than the passenger's offer, nor more than twice the offer (or 1.5 times the fixed fare, if higher). The passenger is choosing a driver. — you are told if you are picked, or The passenger chose another driver. |
You only get offers you can do: your vehicle type, near you, one job at a time, and — for cash jobs — only while your cash owed is within your cash limit. Declining and letting offers expire lowers your acceptance rate.
The job, step by step
The job screen has the map, where to go now, Navigate (Google Maps turn by turn) or Other maps app, Chat, the payment and one big step button:
| Step | Ride | Parcel | Food / grocery |
|---|---|---|---|
| Going to the pickup | I have arrived | At the pickup | At the restaurant / At the store |
| At the pickup | Start trip (PIN) — Ask the passenger for the 4-digit trip PIN shown in their app, then start the trip. | Picked up | Picked up (asks Order not marked ready first if the place has not pressed Ready) |
| On the way | Arrived at drop-off | Arrived at drop-off | Arrived at drop-off |
| At the drop-off | End trip — Make sure the passenger has reached the drop-off. The fare to collect is shown next. | Deliver parcel: the Delivery code from the receiver's SMS, or No code? Take a clear photo of the parcel with the receiver or at the door.; Received by (name) | Delivered — Hand the order to the customer, then confirm. |
- Food orders: The order is being prepared. or The order is ready. Ask for it by the order number. — the ready badge turns green when the restaurant marks it ready.
- Waiting: after I have arrived, waiting time beyond the free minutes is added to the passenger's fare.
- Cancel this job (menu, before pick-up only): choose a reason (The passenger did not come, Wrong pickup location, Vehicle problem, The restaurant / store is closed, The order is taking too long…). Cancelling often lowers your acceptance rate. The job goes to another driver.
- Report a problem: complaint, safety, lost item or other — Send to Hayat support.
- SOS (top bar): Hayat support will be alerted with your live location. Use this only in an emergency. You can also call Police 15 or Rescue 1122.
- Chat with the customer, with quick replies (I am on my way, I have arrived, Please come outside, Main pohanch gaya hoon). Phone numbers are not shared. Keep all contact in this chat.
When the job is done you see the Total, waiting, Hayat commission and You earned, then rate the passenger or sender.
Cash and the cash limit
On a cash job the app shows Cash to collect and asks you to tick I have collected Rs … before you finish. Cash you collect is added to what you owe Hayat (Wallet).
- Your earnings are credited to your wallet; the cash you collected is taken off it. So after cash trips your wallet can be below zero: You owe Rs ….
- The cash limit (Rs 5,000 unless Hayat sets another for you) is how far you may owe. At the limit you get only online-paid jobs until you pay — the Drive tab and the Wallet say Cash limit … – reached: no cash jobs until you pay.
- How to pay what you owe: Pay the cash you owe at a Hayat office or by bank transfer to keep getting cash jobs. The Wallet shows Hayat's account details and the support phone. Hayat records it as Cash you paid to Hayat and your wallet goes back up.
Earnings, wallet and payouts
| Screen | Shows |
|---|---|
| Earnings | Today (earned, jobs, Cash collected, Paid out) and the Last 7 days as bars. Earnings are your share after Hayat commission (ride, parcel and delivery earnings, cancellation fees, bonuses and tips). |
| Wallet | The balance or You owe, the cash limit bar, Movements (Ride earning, Delivery earning, Cash you collected, Hayat commission, Payout to your bank…) and Payouts. |
| Job history | Every finished and cancelled job. |
Payouts are weekly: Hayat pays a positive balance (at least Rs 500) to the bank account, IBAN or JazzCash / Easypaisa number in Account → Payout account. Failed payouts go back to your wallet. Check your payout account in Account if one fails. For Hayat Food deliveries you earn the rider fee and the whole tip.
Ratings, performance and the rules
Account → Ratings & performance shows your rating, Acceptance, Completion, Jobs done and cancelled. Passengers and customers rate you after each job; among drivers at about the same distance, a higher rating and acceptance rate get the offer first. The rules in the app:
- Always ask for the trip PIN before starting a ride.
- Arrive on time and tell the customer in chat if you are late.
- Hand food over sealed, with the order number checked.
- Keep your vehicle clean; keep the AC on in AC cars.
- Accept the jobs you can do: declining and cancelling lower your acceptance.
Hayat also flags impossible GPS jumps (fake location apps): they are ignored and recorded against your account.
Account
Account has the profile card, Vehicle (You can change the vehicle only while offline.), Documents, CNIC & licence (masked), Payout account, Appearance (Day, Night for driving in the dark, or Auto), Location, Hayat support and Sign out (Finish your job before signing out.). The app is in English; the chat quick replies are also in Roman Urdu.
Workflow
- Sign up, upload documents, wait for approval.
- GO ONLINE; accept or bid on offers.
- Follow the steps; PIN for rides, code or photo for parcels, I have collected for cash.
- Keep cash owed under the limit; get paid every week.
Where the money goes
Every job credits your Captain wallet with your earning (the fare less Hayat's commission, or the delivery fee and tip) and debits the cash you collected. Cash handed in raises the balance; the weekly payout takes it to your bank. Hayat posts these movements in its own books — see Running Hayat Food and Hayat Ride → Books and accounts.