Riding and sending parcels with Hayat Ride
ride.hayaterp.com ↗Hayat Ride at ride.hayaterp.com and in the Hayat Ride app — book a bike, rickshaw or car at a fixed fare or offer your own fare, send a parcel across the city, and stay safe with the trip PIN, SOS, trusted contacts, share trip and in-app chat; cancellation fees, receipts, ratings and the Hayat wallet.
Hayat Ride books bikes, rickshaws and cars in your city and sends parcels with a bike rider. Book on ride.hayaterp.com or in the Hayat Ride app; the drivers use the Hayat Captain app. You see the price before you book, pay cash or from your Hayat wallet, and never share your phone number: you chat in the app.
Who does what
| Who | Where | Does |
|---|---|---|
| Passenger / sender | ride.hayaterp.com, the Hayat Ride app | Books rides and parcels, pays, chats, shares the trip, presses SOS, rates. |
| Driver / rider | the Hayat Captain app | Accepts or bids on jobs, picks up with your PIN, drives, collects cash. See Driving with Hayat Captain. |
| Receiver of a parcel | the tracking link in the SMS | Follows the parcel and gives the rider the 4-digit code. |
| Hayat control room | admin.hayaterp.com → Hayat Go (Ride) | Verifies drivers, sets fares, answers SOS alerts and reports. See Running Hayat Food and Hayat Ride. |
Book a ride
- Where to? — set the Pickup and the Drop-off: tap the map for each point, use Use my location for the pickup, pick one of your Saved places, or Enter coordinates instead (24.8607, 67.0011). In the app the green pin in the middle of the map is the pickup; move the map and type the gate or building.
- Choose a ride: one card per vehicle type (at the start Bike, Rickshaw, Car Economy and Car AC) with the fare, the time for a driver to reach you or No driver nearby yet, and Busy ×n at busy times.
- Choose Fixed fare or Offer your fare (below).
- Payment: 💵 Cash to the driver or your Wallet. Add a Note for the driver (e.g. Near the blue gate).
- Press Book (first Sign in to book if needed).
Only one ride can be in progress: opening the booking page then takes you to it. An unpaid cancellation fee from an earlier trip is added to this one (the quote says so).
Fixed fare or offer your fare
| Fixed fare | Offer your fare | |
|---|---|---|
| The price | Set by Hayat for the city and vehicle: base fare + per km + per minute (never below the minimum fare), times the busy-time multiplier, plus the booking fee. | You type it (± 10 buttons). The lowest offer is … (70% of the fixed fare at the start); at most three times the fare. |
| Drivers | The nearest free driver gets the job and accepts it. | Drivers nearby see your offer for about 40 seconds and accept it or answer with one price of their own. |
| You | Wait for Finding your driver. | Pick a driver from the list (cheapest first, each with a countdown): Accept or Pass; or Raise your offer → Raise (Drivers who passed will see the new price.). |
| Promo code | Promo code → Apply; the card shows the discount or why the code does not apply. | Not used — promo codes apply to fixed fares only. |
If nobody takes the ride within a few minutes you see No driver accepted this time — Try again (same points and vehicle).
Your driver and the trip
When a driver takes the ride you see their photo, first name, rating, number of trips, the vehicle and its number plate, and the minutes to your pickup.
- The trip PIN is shown as a number plate: Tell the driver this PIN when you get in. The trip starts only with it — never share it before you see the car and plate.
- Your driver is here. — waiting time may be charged after a few free minutes (3 at the start).
- 💬 Chat: The driver's phone number is private. Use the chat; the driver writes back in the Hayat Captain app.
- ↗ Share trip and SOS stay on the screen for the whole trip (see Safety).
- During the trip the screen shows On the way and the route travelled; Live updates every few seconds.
Safety
| Feature | How it works |
|---|---|
| Verified drivers | Every driver uploads their CNIC, licence, vehicle registration and a selfie, which Hayat checks before the first job. You see their photo, name and plate. |
| Trip PIN | A 4-digit PIN per ride. The driver cannot start the trip without it; five wrong tries lock it. |
| SOS | Press SOS → Send an SOS? → Send SOS now. Hayat Ride's control room gets your trip and live position at once and your trusted contacts get an SMS with a live link. The screen then shows who was texted, buttons to call Police 15 and Rescue 1122, and Share my live trip link. |
| Trusted contacts | Up to three people (Account → Trusted contacts → + Add contact → Save contacts). They get the SMS when you press SOS. |
| Share trip | ↗ Share trip makes a live link (Follow my Hayat Ride trip) for the map, driver, vehicle and plate. It works during the trip and for an hour after it ends (at most 12 hours), then says This trip link has expired. |
| Chat, not phone numbers | Neither side ever sees the other's number. |
| Ratings both ways | You rate the driver; the driver rates you. |
| Report a problem | After the trip: Report a problem or a lost item. |
Cancel a ride and cancellation fees
Press Cancel ride, choose a reason (Driver is too far, Changed my plans, Booked by mistake, Driver asked me to cancel, Other) and Cancel this ride — or Keep my ride. The screen tells you before you cancel whether a fee applies:
| When you cancel | Fee |
|---|---|
| No driver yet | None — No driver is assigned yet, so there is no fee. |
| The driver has just been assigned | None — You can cancel now without a fee. Once the driver has been on the way a few minutes, a fee may apply. |
| The driver has been on the way for a few minutes (3 at the start), or is at the pickup | The vehicle's cancellation fee for the city. |
The fee is taken from your wallet when it can be; otherwise it is an unpaid cancellation fee, added to your next trip. A driver who cancels does not cost you anything — Hayat looks for another driver.
After the trip: receipt and rating
The Receipt shows the route, the fare lines (fare, waiting, an earlier cancellation fee, discount), the Total, what was Paid from wallet and Paid in cash, the distance and time — Print it or share it from the app. A wallet ride takes what the wallet holds; the rest is cash to the driver.
Then rate the driver once (stars, tags such as Clean vehicle, Knew the way, On time, Polite, Safe driving, and a comment). Report a problem or a lost item sends a complaint, safety, fare or lost-item report to the control room (Describe it, e.g. a black bag left on the back seat). Book again fills the same points.
Send a parcel
- Parcel (or Book a parcel bike / Send a parcel): set where to pick up and where to deliver.
- What are you sending? — Documents, Food, Clothes, Electronics, Keys, Medicine, Gift or Other; a Description and the Weight (kg) (up to 20 kg).
- Receiver: Name and Mobile number. The receiver gets an SMS with a tracking link and a 4-digit code. They give the code to the rider at the door. (Sending for someone else? changes the sender name and phone.)
- Payment: I pay the delivery (cash at pickup or wallet), or The receiver pays the delivery in cash.
- Collect cash on delivery for me (COD) and the Amount to collect (Rs) (up to Rs 50,000) — it is credited to your Hayat wallet after delivery.
- Promo code, check the Price, and Book parcel.
The parcel page shows the steps (Finding a rider → Rider on the way to pick up → Parcel on the way → Delivered), the rider with 💬 Chat with the rider, ↗ Send tracking link, the cost and COD. The rider hands it over only with the receiver's code, or takes a photo — Show delivery photo (only you see it). Cancel parcel before pick-up (a fee may apply once a rider is on the way), Rate the rider after delivery, or Report a problem.
The receiver's tracking page shows the status, the rider and map, the Cash to pay at the door (COD and the delivery charge when the receiver pays) and a reminder: Keep the 4-digit code from your SMS ready. Give it to the rider only when you have the parcel in your hands. Links work until three days after delivery.
Activity and the wallet
Activity lists your Rides and Parcels (Show older). Wallet shows the Balance, any unpaid fee and the Statement; Add money → Amount (Rs) (Rs 100 to 50,000) opens Hayat's secure pay page (JazzCash, Easypaisa or card) — Refunds and parcel cash-on-delivery money also land in this wallet. When you come back the page checks the top-up by itself.
Your account
Sign in with your mobile number and the 6-digit code — One account works for Hayat Ride and Hayat Food. Account has Profile (name, email for receipts, language), Saved places (+ Add a place: Home, Work or Other, pin on the map, Address and landmark for drivers, Use as my default pickup; up to 20), Trusted contacts, Drive with Hayat Captain and Sign out.
The Hayat Ride app
The Hayat Ride app (Android and iPhone) has the tabs Ride, Activity, Wallet and Account. Ride is a full map with the pickup pin, Where to?, saved places as one-tap destinations and Send a parcel; a banner opens a ride in progress. The ride screen has the driver card, the PIN, Chat with quick replies, Share trip, the red SOS button with Call police (15) / Call rescue (1122), and the receipt and rating at the end. Account adds Promotions (save a code here and it is used on your next fixed-fare booking) and Safety (PIN, share, SOS, chat). English or اردو.
See Mobile apps.
Workflow
- Set pickup and drop-off; compare the vehicle fares.
- Book at the fixed fare, or offer your fare and pick a driver.
- Check the car and plate, give the PIN, ride; share the trip or press SOS if needed.
- Pay cash or from the wallet; get the receipt; rate.
Where the money goes
You pay Hayat Ride: cash to the driver, or your Hayat wallet. Hayat keeps a commission (15–20% of the fare at the start, by vehicle) and the booking fee; the rest is the driver's earning, paid out weekly. Cash you hand the driver is owed by the driver to Hayat. Top-ups, cancellation fees and promo discounts all move through your wallet's statement. See Running Hayat Food and Hayat Ride → Books and accounts.