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Help › Hayat Events

Set up and sell

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Set up an event in Hayat Events — venues with capacity and map, seat maps by section and row with blocked and accessible seats, organisers with commission and fee per ticket, ticketed and registration events, sessions (shows or days), ticket types (standard, early bird, group, VIP, complimentary) with quantities, limits and sales dates, promo codes, the registration form, the event image and terms, refund policy, publishing on sale, the public link and cancelling an event.

An event is set up in this order: the venue (and its seats), the organiser if you sell for someone else, then the event with its sessions, ticket types, promo codes and, for registrations, its form. Finally you publish it. Everything on this page needs events.manage.

Venues and seat maps

Venues & seat maps → + Venue: name, address, city, capacity, the map position and a map link (shown to buyers as Directions), and notes.

A venue without sections is simply a capacity. For numbered seats or areas, add sections with + Section:

Section kind For Set
Seated Numbered seats Name, colour, sort order; then generate the seats
Standing Floor, lawn, general admission Name, colour and its capacity

Generate seats on a seated section: the Rows (e.g. A-J, or A,B,C,AA), Seats per row and the First number. Hayat shows how many seats that makes (e.g. 10 rows × 20 = 200) and lays them out as a grid. Tick Replace the section's seats to start again — only while none is sold.

Then click seats on the map to Block them (pillars, camera positions, house seats) or mark them ♿ Accessible; Unblock and Not accessible undo it.

Organisers

When you sell tickets for someone else — a promoter, a school, a band — add them under Organisers → + Organiser: name, contact person, phone, email, commission % of net sales, fee per ticket and their bank details (phone and bank details are stored encrypted). Your own events need no organiser.

The organiser's money is worked out per event — see Organiser settlement and payouts.

Create an event

Events → + Event:

Field Fill
Title, Code, Summary, Description, Category What buyers read on the event page
Mode Ticketed (sold) or Registration (free sign-up with a form)
Venue, Organiser The organiser cannot be changed once tickets are invoiced
Capacity The limit for the whole event (0 = the sessions' and ticket types' limits only)
Sales start, Sales end When the public page sells
Allow "reserve now, pay later" online Buyers can book unpaid and pay later (within Unpaid reservation valid hours)
Max per order
Refund policy None, Full, or Until days before (with the days); and the Refund fee % kept on a refund
Terms, Contact phone, Contact email Shown on the event and tickets pages

New events are Draft. On the Details tab, Upload image adds the picture shown on the public page (JPG, PNG or WebP, up to 5 MB).

Sessions

A session is one show, day or slot of the event — Friday 8 pm, Day 1. Sessions → + Session: name, starts and ends, doors open, its own capacity (0 = none) and a Cancelled tick. Each session shows what is sold, held and left; for a seated venue, Seats shows the live seat map of that session (free, held, sold, blocked).

Ticket types

Ticket types → + Ticket type:

Field Fill
Name, Description Gold, Student, Early bird
Kind Standard, Early bird, Group, VIP or Complimentary
Price 0 for registration events
Quantity How many of this type (0 = no limit of its own)
Min per order, Max per order
Group size A Group of 4 ticket gives four tickets — one QR code per person
Session Only for one session, or all
Seated section Buyers of this type pick seats in that section
Sales start, Sales end E.g. early bird until the 15th
Sold on the public page Untick for box-office-only or invitation types

The group size cannot change once the type has sold.

Promo codes

Promo codes → + Promo code: the code (e.g. STUDENT20), percent or fixed amount off, max uses, valid from / valid to, and the ticket types it applies to (empty = all). Buyers type it on the event page; the box office can use it too. The Promo code usage report shows what each code brought in.

Registration form

For conferences and seminars, the Form tab adds your own questions for each attendee: + Question with a label, kind (Text, Email, Phone, Number, Date, Select with its options, Checkbox), required, and whether it prints on the badge (e.g. Organisation, Designation). Name, email and phone are always asked, so they are not added here. Save form.

Answers are stored encrypted and appear on the attendee list, the badges and the Attendee list report.

Button Does
Publish (on sale) Opens sales on the public page. Needs at least one session and one public ticket type.
Back to draft Takes it off sale (the public page shows not found for a draft)
Copy link The public link my.hayaterp.com/e/…, with a QR code of it for posters
New link A new link; the old one stops working
Cancel event With a reason. Pending orders are released; then Refund all refunds every order in full

Hayat moves an event to Sold out when nothing is left (and back to on sale if tickets are refunded), and to Ended after its last session.

Share the link on social media, WhatsApp and posters — see The public event page for what buyers see.