Insurers, products and commissions
hayaterp.com ↗Set up Hayat Insurance — the settings (renewal reminder stages, invoicing ahead, refund rule, short-rate fee, agent commission and remittance options, public pages, account codes), insurers and takaful operators with dated commission rates per product, products with their line, required fields, tax, stamp duty and policy fee, and agents and sub-agents with their commission and override.
Set these up once before you quote: the settings, the insurers you place business with and their commission rates, the products you sell and your agents. All of this needs ins.manage; everyone with ins.view can see it.
Settings
Open Insurance settings.
| Setting | Default | Means |
|---|---|---|
| Renewal reminder stages (days before end) | 30, 15, 7 | When staff are notified and the client is reminded to renew |
| Invoice dues days ahead (0–60) | 7 | Premium dues are invoiced to the client this many days before their date |
| Premium due reminder (days before, 0–30) | 3 | When the Premium due reminder goes to the client |
| Default refund rule | Pro rata | Used when a policy is cancelled: Pro rata, Short rate or None (see Cancel a policy) |
| Short-rate cancellation fee % | 10 | Taken off the pro-rata refund under the short-rate rule |
| Agent commission on the premium | On | Agents earn their % of the premium; off: of the agency's commission |
| Bill agent commission only when the premium is paid | On | Unpaid premium is not billed to agents yet |
| Remit to insurers only premium collected from clients | On | Remittances include only dues the client has paid (refunds always) |
| SMS the client when a claim changes status | On | See Claims |
| Policy pages by link | On | The client's page on my.hayaterp.com/insurance/… with pay online |
| Account codes | 1180, 2420, 4740, 4745, 6720 | See Account codes |
Press Save settings.
Insurers and commission rates
Open Insurers and press + Insurer:
| Field | Fill |
|---|---|
| Code and Name | Short and unique, e.g. CGI — Crescent General Insurance |
| Kind | Conventional or Takaful |
| Licence no., Contact name, Phone, E-mail, Address | As on their agency agreement |
| Default commission % (0–60) | The rate used when no dated rate below applies |
| Active | Untick an insurer you no longer place with; Show inactive brings it back into the list |
Rates on an insurer opens its commission rates. Add rate with a Product (or none, for all its products), a Commission % and From / To dates. When the agreement changes, add a new rate from the new date instead of editing the old one — policies already issued keep their rate.
A policy takes its commission % in this order: the insurer's rate for that product on the policy start date, else its rate for all products, else its default commission %. Typing a different % on a policy needs ins.manage.
Each insurer becomes a supplier in Purchasing the first time you remit to it (code INS- and the insurer's code). Opening an insurer shows its statement — see Remittances.
Products
Open Insurance products and press + Product:
| Field | Fill |
|---|---|
| Code and Name | e.g. MOT-COMP — Motor comprehensive |
| Line | Motor, Health, Life, Travel, Property, Marine, Takaful or Other |
| Takaful product | Tick for takaful cover |
| Required fields | Tick what a policy of this product must have before it is issued (below) |
| Tax % (FED / VAT, 0–50) | Charged on the premium and collected for the insurer |
| Stamp duty | A fixed amount per policy, collected for the insurer |
| Policy fee (agency income) | Your own fee per policy, kept by the agency |
| Default term (months) | 12 — the end date of a new policy is worked out from it |
Required fields you can tick: vehicle registration, chassis no., engine no., make, model, year and vehicle value (motor); members (health and family cover: name, relation, date of birth, national ID, gender); destination and travel dates (travel); property address and construction (property); vessel name, cargo and voyage (marine); life assured and nominee (life). The quote and policy forms show only the fields of the chosen product, and Issue refuses a policy and lists what is missing.
Agents and sub-agents
Open Insurance agents and press + Agent:
| Field | Fill |
|---|---|
| Code, Name | e.g. AG-01 — Imran Khan |
| Kind | Agent, Sub-agent or Staff |
| Parent agent | For a sub-agent: the top-level agent they work under |
| Phone, National ID | Kept encrypted |
| Commission % (0–60) | Their share — of the premium, or of your commission (see the setting above) |
| Override % on sub-agents (0–30) | Extra commission the parent agent earns on every policy of their sub-agents |
Choose the agent on the client, quote or policy. A commission row is made for each premium due when it is invoiced (or when the policy is issued, if the insurer collects), and the parent gets a second row for the override. Refunds make negative rows. Paying agents is in Agent commissions.
Each agent becomes a Purchasing supplier the first time they are billed (code AGT- and the agent's code); withholding tax follows your Purchasing rules.