Billing, suspensions and the router link

Bill internet subscribers in Hayat ISP — the settings (billing day, due and grace days, pro-rata first month, prices with tax, auto-suspend and auto-reconnect, suspend mode, SLA hours, self-service page, accounts), the monthly billing run for prepaid and postpaid subscribers, discounts and add-ons, extra charges, automatic suspension after the grace days and reconnection on payment, the optional MikroTik RouterOS link that switches PPPoE accounts off and on, the network log, account codes and what posts where.

Billing and the router link need isp.manage.

Settings

Open ISP settings:

Press Save settings.

Monthly billing

Hayat raises the bills by itself every few hours, and also when a subscriber is activated or reconnected. Run billing now on ISP billing does it at once. Running it twice never bills the same month twice, and a missed month is caught up (up to 12 months).

Each bill is one Sales invoice with a line for the package and one per add-on, less the subscriber's discount (Discount %, then Discount amount / month, never more than the bill). Only Active subscribers are billed.

Example: a prepaid subscriber on a 3,000 package activated on 21 June (30 days) with pro-rata on: the first bill is 10 days = 1,000, then 3,000 on 1 July, 1 August…

ISP billing lists the bills with Open only and Overdue only, by Kind (Monthly, Installation, Device, Other) and date. Each bill shows the period, lines, discount, amount, paid, balance and the Sales invoice number.

+ Extra charge bills a one-off amount to a subscriber now — a relocation, a late fee, a replacement cable: Subscriber, Kind, Label, Amount, Taxable, then Bill charge.

Suspension and reconnection

With Suspend automatically on, a subscriber whose bill is still unpaid grace days after its due date is Suspended with the reason Non-payment. Auto-suspend now on ISP billing runs this check at once.

When a payment clears every overdue bill — at the desk, by a field agent, online, or a receipt entered in Sales — a subscriber suspended for non-payment is reconnected by itself (with Reconnect automatically on) and billing resumes with the current month. Months that started while they were suspended are not billed.

You can also Suspend and Reconnect by hand on the subscriber's page.

The MikroTik router link

Linking your MikroTik router is optional — Hayat works fully without it. With it, Hayat keeps the subscriber's PPPoE account on the router in step:

Set it up:

Hayat finds the router for a subscriber through their box → POP; if the box's POP has none, the first POP of the area with a router. Subscribers with no router are simply not sent anywhere.

A router that is down never stops billing. Each action's result is shown on the subscriber's page and kept in the network log (Failed only shows the problems; the dashboard counts them). Press Sync router once the router is back. The router password is kept encrypted and never shown.

Account codes

Hayat ISP adds these accounts to your chart the first time it needs them. Each can be pointed to another account in ISP settings.

What posts where

Invoices use service items made on first use: ISP-NET / ISP-NET-T (monthly, exempt / taxable) and ISP-INST / ISP-INST-T (installation). Document numbers: ISP subscriber accounts, ITK tickets; bills and receipts carry the Sales numbers.

See also How every module reaches the accounts.