Hayat Insurance — agencies, brokers and takaful
hayaterp.com ↗Hayat Insurance is the opt-in Hayat ERP module for insurance agencies, brokers and takaful agents — insurers and products with commission rates, clients, quotes that compare insurers side by side, policies with instalments, endorsements, renewals with 30 / 15 / 7-day reminders, cancellations with refunds, claims, remittances to insurers and agent commissions. Who it is for, who does what, switching it on, the demo data, the money and the client's policy page.
Hayat Insurance runs an insurance agency or brokerage inside Hayat ERP. You keep the insurers you place business with and their commission rates, quote several insurers side by side, issue the policy, collect the premium (in one go or in instalments), pay the insurer what is theirs net of your commission, pay your agents, and follow every claim until it is settled. Premiums are billed through the normal Sales invoices and receipts, and insurers and agents are paid through Purchasing, so your accounts and customer balances stay in one place.
Who it is for
| You run | What Hayat Insurance does for you |
|---|---|
| Insurance agency | Clients, quotes from the insurers you represent, policies, premium collection, renewals and claims follow-up. |
| Broker | Several insurers per quote with premium, sum insured, deductible and cover side by side, the cheapest marked; commission per insurer and product. |
| Takaful agent | Takaful operators and takaful products are marked as such; everything else works the same. |
| Agency with sub-agents | Agents and sub-agents with their own commission %, an override % for the parent agent, and commission bills through Purchasing. |
The lines of business are Motor, Health, Life, Travel, Property, Marine, Takaful and Other.
Who does what
| Permission | Typical person | Can do |
|---|---|---|
| ins.view | Everyone who works in Hayat Insurance | See insurers, products, clients, quotes, policies, claims, statements and reports. Every other Hayat Insurance permission needs this one too. |
| ins.sell | Sales executive, counter staff | Clients, quotes, policies (new, issue, endorse, renew), premium receipts, pay links, the client's policy page link, policy documents. |
| ins.claims | Claims officer | Claims: intimation, edit, survey, status changes, notes and claim documents. |
| ins.manage | Agency manager, accounts | Settings, insurers, commission rates, products, agents; endorsements that lower the premium, cancellations, remittances to insurers and paying them, agent commission bills, commission receipts from insurers, deleting documents, demo data. |
Suggested roles (Settings → Roles): Insurance Manager (all four), Sales Executive (view + sell), Claims Officer (view + claims). See Roles.
The menu
Hayat Insurance has its own group in the menu: Insurance dashboard, Insurance clients, Quotes, Policies, Claims, Remittances to insurers, Agent commissions, Commission receipts, Insurers, Insurance products, Insurance agents, Insurance reports and Insurance settings (settings only for ins.manage).
The dashboard shows active and draft policies, renewals in the next 30 days, open claims, premium still to remit and the last 12 months' production.
Switching it on
- The Hayat team switches the module on. Hayat Insurance is opt-in, so a new subscriber starts without it. The super admin opens admin.hayaterp.com → Subscribers, opens your business, ticks Hayat Insurance under Modules and presses Save modules (see Switch modules on or off). Until then the screens say Hayat Insurance is not part of your subscription. Ask Hayat support.
- Your admin gives people roles. In Settings → Roles, add the Hayat Insurance permissions to the roles above and give each person a role.
- Optional: load the demo data. On an empty Insurance dashboard, someone with ins.manage can press Load demo data. It adds 3 insurers (marked demo), 4 products, 2 agents, 3 clients, 1 quote, 2 policies and 1 claim, so you can try every screen. It does nothing once clients exist.
Getting started in order
- Fill the settings: renewal reminder days, refund rule, agent commission and remittance options, public pages.
- Add the insurers and their commission rates.
- Add the products with the fields each one needs, their tax, stamp duty and policy fee.
- Add your agents and sub-agents.
- Add clients, make a quote and issue the policy.
- Take premium, follow claims, and remit to insurers.
How money reaches the accounts
Hayat Insurance does not keep a ledger of its own:
- Agency collects (the default): each premium due becomes a Sales invoice to the client. Hayat then moves the amount out of sales: the insurer's part (premium, tax and stamp duty less your commission) to Premiums payable to insurers, your commission to Insurance commission income and the policy fee to Policy & service fees. The client pays with a normal Sales receipt. The insurer is paid through a Purchasing bill (a remittance), net of your commission.
- Insurer collects (direct billing): there is no premium invoice. Your commission is booked as Commission receivable from insurers when the policy is issued and cleared when the insurer pays you. Only the policy fee, if any, is invoiced to the client.
- Agents are paid through a Purchasing bill to the agent (Agent & sub-agent commission expense).
- Refunds from endorsements and cancellations are Sales credit notes.
- Claim money is paid by the insurer; Hayat records the amounts and dates but posts nothing.
Hayat Insurance adds five accounts to your chart the first time it needs them: 1180 Commission receivable from insurers, 2420 Premiums payable to insurers, 4740 Insurance commission income, 4745 Policy & service fees and 6720 Agent & sub-agent commission. Each can be pointed to another account in Insurance settings. The full list of postings is in Claims, remittances and reports; see also How every module reaches the accounts.
The client's policy page
Every issued policy has a private link on my.hayaterp.com/insurance/… that you can send by SMS or WhatsApp (Copy link on the policy). The client sees the policy (insurer, product, cover dates, sum insured, premium, tax, stamp duty, fee), the dues with paid and balance, their payments and the status of their claims, and can pay online through your online payments.
- National ID numbers and engine numbers are never shown, and the chassis number is masked.
- The link is a random code, not the policy number. Reset link makes a new one and the old one stops working.
- Draft policies have no page. Switch all client pages off with Public pages in Insurance settings.
Reminders
Switch on the two Hayat Insurance reminders in Marketing → Reminders and edit their text if you like:
| Reminder | Sent |
|---|---|
| Renewal due | To the client at each renewal stage (30, 15 and 7 days before the end date by default), once per stage |
| Premium due | A few days before a premium due (3 by default) with a pay-online link, then weekly while overdue |
Staff with ins.sell also get a notification at each renewal stage.
Hayat Insurance pages
| Page | For |
|---|---|
| Insurers, products and commissions | Settings, insurers, dated commission rates, products and required fields, agents and sub-agents |
| Quotes, policies and renewals | Clients, quotes, issuing, instalments, receipts, pay links, endorsements, cancellation, renewal, documents |
| Claims, remittances and reports | Claims from intimation to settlement, remittances to insurers, agent commissions, commission receipts, reports and account codes |