Alerts and contacting patients
health.hayaterp.com ↗For doctors — your Hayat Health patient list and alerts inbox (critical first), the readings around each alert, acknowledging, notes, calling the patient, in-app messages, requesting a reading, booking a visit at your hospital, closing; and setting a patient's own thresholds, missed-reading schedules and weight-gain limits.
You need the patient's readings consent for alerts and thresholds. Everything you open or do is written in the patient's access log.
Your patients
The patient list shows everyone who has given you access: name, age, sex, last reading, open alerts and what they shared. Search by name. Open a patient for their profile (allergies, pregnancy, medicines if shared), conditions, latest values, alerts, open predictions and current prescriptions, with charts of any test or reading over months (with the projection where there is enough data).
You can also add a reading you took in the clinic, or upload a report for the patient (with reports consent) and confirm its values.
The alerts inbox
The inbox lists alerts for all your patients, critical first, then by time. Filter: active (open + acknowledged), open, acknowledged, closed, all.
| Severity | Typical cause |
|---|---|
| Critical | BP ≥ 180/120, SpO2 < 90 %, glucose < 70 or > 300 mg/dL, HR > 150 or < 40, temperature ≥ 39.5 °C, RR > 30 — or your own critical limit |
| Warning | BP ≥ 140/90, SpO2 < 94 %, fasting glucose > 130, HR > 120 or < 45, temperature ≥ 38 °C, AFib on a watch ECG, weight gain > 2 kg in ~3 days in heart failure — or your own limit |
| Information | A change from the patient's own baseline (7-day vs 30-day average), or missed readings on your schedule |
Critical alerts have already shown the patient the "Call 1122 or go to the nearest emergency" message with first aid. Your follow-up is the second line of safety, not the first.
Open an alert to see the readings 48 hours before to 24 hours after it, the patient's age band and sex, every action taken so far and any message thread.
Act on an alert
| Action | What happens |
|---|---|
| Acknowledge (with an optional note) | The patient sees it has been seen; other doctors see who took it |
| Note | A private note on the alert — not shown to the patient |
| Call | Shows the patient's phone (and emergency contact) with a tap-to-call link. The call is logged on the alert and in the patient's access log. |
| Message | Starts or continues an in-app thread with the patient |
| Request a reading | e.g. BP again within 2 hours — choose the reading (default: the alert's), how soon (1–168 hours, 12 by default) and a note. The patient is notified; their next reading of that kind answers it. |
| Book a visit | Hospital doctors: opens your hospital's appointment booking page for the patient |
| Close (with an optional note) | The alert is dealt with |
Messages from patients arrive in your message threads, unread first; you can also start a thread with any of your patients.
Thresholds for one patient
The usual limits suit most adults. Set a patient's own limits when they do not — e.g. a COPD patient whose SpO2 normally sits at 89–92 %, or a tighter BP target after a stroke.
For each reading (blood pressure, glucose, SpO2, heart rate, temperature, weight…) you can set:
| Limit | Means |
|---|---|
| Low / High | Warning below / above |
| Critical low / Critical high | Critical below / above (the patient gets the emergency message) |
| Low 2 / High 2, Critical low 2 / high 2 | The same for the second value — the diastolic of blood pressure |
| Missed days (0–90) | Remind the patient when no reading of this kind arrives for this many days; you get an information alert after twice as long |
| Weight gain in 3 days (kg) | For heart failure — warning above it |
| Note | Why you set it (other doctors see it) |
Your limits replace the defaults for that reading, for that patient, for every doctor. Remove them to go back to the defaults. The patient's other doctors see who set them.